- Please don't phone us about repairs - please email us (see below).
- We can only repair frames made by the manufacturers found on our website.
- We can only repair frames by replacing broken parts with new parts from the original manufacturer: we cannot repair, solder or straighten the broken parts themselves. Generally the only options are replacing both lenses, both arms or the entire front of the frame.
Unless a frame is out of production and spare parts are no longer available, we can repair most frames by replacing the broken part. Turnaround time is generally a day or two if we have the parts in stock and around a week if we need to order parts.
your frame's model number and photos of the broken frame so that we can check parts availability before replying to you.