Unless a frame is out of production and spare parts are no longer available, we can repair most frames by replacing the broken part. Turnaround time is generally a day or two if we have the parts in stock and around a week if we need to order parts.
Please could you your frame's model number and photos of the broken frame so that we can check parts availability before replying to you.
If you need any help please call our London Tower Bridge store on +44 20 7407 7951.
Please note that we can only repair frames by replacing broken parts with new parts from the original manufacturer: we cannot repair, solder or straighten the broken parts themselves. Generally the only options are replacing both lenses, both arms or the entire front of the frame.