call us on +44 20 7407 7951 or visit one of our stores

customer reviews

Showing 20 latest of 1555 customer reviews:

Ian Newcombe (Raynes Park, United Kingdom) had a pair of spectacles reglazed:

"I'm a returning customer who had a re-glaze done in July 2014 (well, technically not a re-glaze as it was a brand new frame, but as Iris only provided the lenses it's classed as a re-glaze). I went for the polycarbonate lenses as an alternative to the 1.6 index plastic. Quality was excellent, as was the price - it took a little longer to complete the order than usual due to some equipment problems in-store, but their communication was good to keep me informed. Overall, would definitely use again."

  • Courtesy: 4/5
  • Knowledge: 4/5
  • Efficiency: 4/5

Milo Beyts (London, United Kingdom) bought an Anglo American Optical MOD 426 with prescription lenses:

"Really were fantastic. They don't mind at all you just popping in the store every so often to try on frames, they'll advise you on frames that work for you, and once I placed my order they sent it by special delivery and I received it the next working day. Second time I've used them, with their selection and service I would happily use again!"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
X

Click on image to view the Anglo American Optical MOD 426 page, or click here to view all Anglo American Optical glasses.

Anglo American Optical MOD 426

Gary Gordon (London, United Kingdom) had a pair of spectacles reglazed:

"My experience was exceptional; I asked IRiS to reglaze my glasses and although they indicated it may take a week they managed to turn it around in a few days, to my satisfaction and exceeding my expectations. To be fair, having bought a number of frames from them they remain my go-to place for glasses, because they always go that extra mile and make me feel like the most important customer even when they are busy! Keep the good work up."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Ilan Goldman (Hampstead, United Kingdom) had a pair of spectacles reglazed:

"Convenient, reliable, fast, value for money. I recommend you to everyone I know."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Matthew Oliver (London, United Kingdom) bought a Ray-Ban RB 5283 with prescription lenses:

"Very pleased. Helpful staff, good range of frames, and reasonable prices."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
X

Click on image to view the Ray-Ban RB 5283 page, or click here to view all Ray-Ban glasses.

Ray-Ban RB 5283

Neil Harrison (Richmond, United Kingdom) bought an Alexis Amor Gilbert with prescription lenses:

"No fuss, got the job done quickly and efficiently and the cost was very reasonable compared with other optometrists in the Town. Only niggle was the owner wasn't always in!"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
X

Click on image to view the Alexis Amor Gilbert page, or click here to view all Alexis Amor glasses.

Alexis Amor Gilbert

Jason Briggs (London, United Kingdom) bought a Starck Eyes PL1240 with prescription lenses:

"Was a returning customer after five years. Shop still very fresh and up to date and my records still on file too. Much better range than most opticians. I have 6 shops near me and none stock anything like Iris's selection. Bought exactly what I want at a better price than the very top end High Street chain. The lens up charge was also reasonable. My lenses were in stock so glasses came very swiftly. Attention to customer was excellent. I had to knock to be let in which is standard here and I quite like that. Iris has the feel of what I imagine would be early 20th century customer service and with a very 21st century offering. Perfect !"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
X

Click on image to view the Starck Eyes PL1240 page, or click here to view all Starck Eyes glasses.

Starck Eyes PL1240

Emma Giddings (Gamlingay, United Kingdom) bought a Ray-Ban RB 5277 with prescription lenses:

"A friendly, efficient and professional service - highly recommended"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 4/5
X

Click on image to view the Ray-Ban RB 5277 page, or click here to view all Ray-Ban glasses.

Ray-Ban RB 5277

Tim Parker (London, United Kingdom) had a pair of spectacles reglazed:

"Had a pair of glasses made up by an online supplier - BIG MISTAKE! Trust me, if you have a particularly strong prescription it's really not a good idea. IrisOptical were happy to supply me with Ultra High index glass lenses I wanted, rather than trying to push me towards Plastic as was the case with a certain well known High Street chain. I'm glad I chose IrisOptical for the reglaze and couldn't be happier with the results."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Miriam Kennedy (Richmond, United Kingdom) bought a Tom Ford TF 5197 with prescription lenses:

"I went to Richmond Iris,great service,good price and fantastic choice, will definitely return for my second pair ! Also quick and good communication."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
X

Click on image to view the Tom Ford TF 5197 page, or click here to view all Tom Ford glasses.

Tom Ford TF 5197

Peter Silk (Esher, United Kingdom) had a pair of spectacles reglazed:

"I'm very pleased with the reglaze with Essilor transitions lenses"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Mohammed Mayet (London, United Kingdom) bought a Ray-Ban RB 5184 with prescription lenses:

"Amazing customer service! Glasses were made quick in moment of need! Definately worth the price. Way cheaper then other retailers. Also helped me out when i was confused which glasses suit me."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
X

Click on image to view the Ray-Ban RB 5184 page, or click here to view all Ray-Ban glasses.

Ray-Ban RB 5184

Michael Cronin (London, United Kingdom) bought a LINDBERG Spirit 2030 with prescription lenses:

"Iris Optical never fails to provide an efficient, thorough and always fast service."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Guy Phillips (Kent, United Kingdom) had a pair of spectacles reglazed:

"Great service as always."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Tom Robertson (London, United Kingdom) bought a Tom Ford TF 5242 with prescription lenses:

"I was very impressed with how quickly Iris (The City Branch) made my glasses. Friendly professional service which has led to me being very satisfied with my glasses. I would certainly recomend using them and I will certainly be using them again. Many thanks for your help. Tom"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
X

Click on image to view the Tom Ford TF 5242 page, or click here to view all Tom Ford glasses.

Tom Ford TF 5242

Steve Carter (Beckenham, United Kingdom) bought a Prada VPR 02O with prescription lenses:

"A competitive price for my Prada glasses, fantastic service and delivery within a few days. Highly recommended and I would have no hesitation to use Iris Optical again!!"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
X

Click on image to view the Prada VPR 02O page, or click here to view all Prada glasses.

Prada VPR 02O

Pierre Legrand (London, United Kingdom) bought an Alexis Amor Kit with prescription lenses:

"I visited many shops looking for my perfect pair of glasses but ended coming back to Iris Optical shop in Richmond. Very happy with the great service and nice staff!"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
X

Click on image to view the Alexis Amor Kit page, or click here to view all Alexis Amor glasses.

Alexis Amor Kit

Robin Daines (Warwick Drive, United Kingdom) bought an Alexis Amor Zoltar with prescription lenses:

"Great Service, even greater specs !!!"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
X

Click on image to view the Alexis Amor Zoltar page, or click here to view all Alexis Amor glasses.

Alexis Amor Zoltar

Lee Yau (Long Ditton, United Kingdom) bought an Oakley Rx Crosslink with prescription lenses:

"Excellent service as always!"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
X

Click on image to view the Oakley Rx Crosslink page, or click here to view all Oakley Rx glasses.

Oakley Rx Crosslink

Robin White (Paris, France) had a pair of spectacles reglazed:

"Hi, everything was very good. The only slight error was partly my fault: I got a mail saying that the glasses were ready for collection at the city store. Not knowing you had a branch in Liverpool street I went to the tower bridge store. I would have been better if you stated the exact address for collection on your email. Apart from that, full marks :-)"

  • Courtesy: Not rated
  • Knowledge: Not rated
  • Efficiency: Not rated

Thanks for your feedback Robin - we've done exactly as you suggested :)

Next 20 reviews...