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customer reviews

Showing 20 latest of 1565 customer reviews:

Claudia Kuss-Tenzer (LONDON, United Kingdom) had a pair of spectacles reglazed:

"This was my fourth pair of glasses from Iris and as always the service was superb - friendly, competent and efficient at a great price. In particular, Elliott took great care fitting the frame perfectly and making sure my new glasses meet the needs of my complex prescription as well as my aesthetic expectations. Thank you! :-)"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 4/5

David Scully (Virginia Water, United Kingdom) bought a Garrett Leight California Optical Brooks with prescription lenses:

"Wonderful Service ! I am absolutely delighted with the Garrett Leight Frames and Varifocals that you helped me choose. many thanks again."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Garrett Leight California Optical Brooks

Gioconda Beekman (Rotherhithe, United Kingdom) bought a Marc Jacobs MJ 332 with prescription lenses:

"Great service, friendly and helpful."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Kristin Lauhn-Jensen (London, United Kingdom) had a pair of spectacles reglazed:

"Very pleased with my visit to the optician for an eye test. Have had terrible experiences in the past with other opticians, from a customer service point of view, so was really pleased with the optician at your Shad Thames branch who was friendly, helpful, and happily answered my questions. Have recommended him to others. Service by other staff when ordering my new presciption was good as well, though there was a slight mix-up at the end (I had initially specified that I wanted no-glaze coating on my lenses, but when my order confirmation was emailed to me, it included lenses with the coating. However I was still overall happy with my visit and would definitely (already have) recommend your optician and shop to others, and return myself."

  • Courtesy: 4/5
  • Knowledge: 4/5
  • Efficiency: 3/5

Lee Rimmer (Yateley, United Kingdom) bought a Ray-Ban RB 5184 with prescription lenses:

"Brilliant service at Richmond. Alexis gave great advice and I am delighted with my glasses. Have been using Iris Optical for years and they are always brilliant."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Ray-Ban RB 5184

Julian White (London, United Kingdom) had a pair of spectacles reglazed:

"As always excellent service and products. Fast efficient and friendly."

  • Courtesy: 5/5
  • Knowledge: 4/5
  • Efficiency: 5/5

May Elkomy (London, United Kingdom) bought a Prada VPR 15P with prescription lenses:

"Efficient service and a good range of specs that are cheaper than anywhere else I can find on the high street!"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Prada VPR 15P

Jennifer Emptage (Brentwood, United Kingdom) bought a Prada VPR 16M with prescription lenses:

"My boyfriend recommended Iris Optical to me and I couldn't have been happier with the range in store, the helpful staff and the speed in which my order was ready. I loved the simple store layout and simple labelling of prices - made it so easy! Thanks!"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Prada VPR 16M

Stephanie Campbell (Ealing, United Kingdom) bought an Alexis Amor Austin with prescription lenses:

"Great, personal and friendly service. Went the extra mile to get my glasses rushed through for summer holiday. And beautiful glasses too - designed by Alexis Amor. Love them."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Alexis Amor Austin

Vivienne Brown (Hertfordshire, United Kingdom) had a pair of spectacles reglazed:

"Excellent service. The online tracking system was efficient and accurate, the glasses arrived on the day they were promised for & they were precisely what I ordered. I've had this (hideously expensive) frame re-glazed before by another High St optician - a very expensive one - in Sept 2012 and for not only had they made it up to the wrong prescription but for only 1 lens they charged 2/3 of Iris's current charge for both lenses. So I believe I got good value for money from Iris. I definitely recommend this company."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Ian Newcombe (Raynes Park, United Kingdom) had a pair of spectacles reglazed:

"I'm a returning customer who had a re-glaze done in July 2014 (well, technically not a re-glaze as it was a brand new frame, but as Iris only provided the lenses it's classed as a re-glaze). I went for the polycarbonate lenses as an alternative to the 1.6 index plastic. Quality was excellent, as was the price - it took a little longer to complete the order than usual due to some equipment problems in-store, but their communication was good to keep me informed. Overall, would definitely use again."

  • Courtesy: 4/5
  • Knowledge: 4/5
  • Efficiency: 4/5

Milo Beyts (London, United Kingdom) bought an Anglo American Optical MOD 426 with prescription lenses:

"Really were fantastic. They don't mind at all you just popping in the store every so often to try on frames, they'll advise you on frames that work for you, and once I placed my order they sent it by special delivery and I received it the next working day. Second time I've used them, with their selection and service I would happily use again!"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Anglo American Optical MOD 426

Gary Gordon (London, United Kingdom) had a pair of spectacles reglazed:

"My experience was exceptional; I asked IRiS to reglaze my glasses and although they indicated it may take a week they managed to turn it around in a few days, to my satisfaction and exceeding my expectations. To be fair, having bought a number of frames from them they remain my go-to place for glasses, because they always go that extra mile and make me feel like the most important customer even when they are busy! Keep the good work up."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Ilan Goldman (Hampstead, United Kingdom) had a pair of spectacles reglazed:

"Convenient, reliable, fast, value for money. I recommend you to everyone I know."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Matthew Oliver (London, United Kingdom) bought a Ray-Ban RB 5283 with prescription lenses:

"Very pleased. Helpful staff, good range of frames, and reasonable prices."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Ray-Ban RB 5283

Neil Harrison (Richmond, United Kingdom) bought an Alexis Amor Gilbert with prescription lenses:

"No fuss, got the job done quickly and efficiently and the cost was very reasonable compared with other optometrists in the Town. Only niggle was the owner wasn't always in!"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Alexis Amor Gilbert

Jason Briggs (London, United Kingdom) bought a Starck Eyes PL1240 with prescription lenses:

"Was a returning customer after five years. Shop still very fresh and up to date and my records still on file too. Much better range than most opticians. I have 6 shops near me and none stock anything like Iris's selection. Bought exactly what I want at a better price than the very top end High Street chain. The lens up charge was also reasonable. My lenses were in stock so glasses came very swiftly. Attention to customer was excellent. I had to knock to be let in which is standard here and I quite like that. Iris has the feel of what I imagine would be early 20th century customer service and with a very 21st century offering. Perfect !"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Starck Eyes PL1240

Emma Giddings (Gamlingay, United Kingdom) bought a Ray-Ban RB 5277 with prescription lenses:

"A friendly, efficient and professional service - highly recommended"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 4/5
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Ray-Ban RB 5277

Tim Parker (London, United Kingdom) had a pair of spectacles reglazed:

"Had a pair of glasses made up by an online supplier - BIG MISTAKE! Trust me, if you have a particularly strong prescription it's really not a good idea. IrisOptical were happy to supply me with Ultra High index glass lenses I wanted, rather than trying to push me towards Plastic as was the case with a certain well known High Street chain. I'm glad I chose IrisOptical for the reglaze and couldn't be happier with the results."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Miriam Kennedy (Richmond, United Kingdom) bought a Tom Ford TF 5197 with prescription lenses:

"I went to Richmond Iris,great service,good price and fantastic choice, will definitely return for my second pair ! Also quick and good communication."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Click on image to view the Tom Ford TF 5197 page, or click here to view all Tom Ford glasses.

Tom Ford TF 5197

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