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customer reviews

Showing 20 latest of 1483 customer reviews:

seb fogg (tunbridge wells, United Kingdom) had a pair of spectacles reglazed:

"Finally after 30 years of donning specs I find the only optician who offers fair pricing Thank you Iris! Quality and knowledgable service and a great range"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Helen Butterworth (London, United Kingdom) bought an Oliver Spencer Sid with prescription lenses:

"great service and very good value for designer frames. thanks."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Oliver Spencer Sid

Simon Goodall (London, United Kingdom) bought a Zerorh+ RH136 with prescription lenses:

"Very helpful service at the point of sale. Really felt that the best advice was given to help me find the right pair of glasses for my needs. The pros and cons of various options were explained very frankly. I also greatly appreciated the effort to get the glasses ready in just a couple of days, Handover was a bit unceremonious, but overall I was very happy with the service and am very happy with the glasses."

  • Courtesy: 4/5
  • Knowledge: 4/5
  • Efficiency: 5/5
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Zerorh+ RH136

Dorothy Gillessen (Richmond, United Kingdom) had a pair of spectacles reglazed:

"It is always a pleasure to go there. The staff is very friendly and knowlegable, and orders are dealt with quickly. Great shop and fantastic service."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Sherree Morgan-Finn (Winchester, United Kingdom) bought a Tom Ford TF 5237 with prescription lenses:

"The service was very friendly and helpful. I received lots of guidance and assistance with choosing the right frame style, size etc etc"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Tom Ford TF 5237

Bev Dee (London, United Kingdom) bought a Tom Ford TF 5196 with prescription lenses:

"Excellent service from the staff at Iris Optical City store. Really helpful and efficient. The turnaround time from ordering to collecting was quick. Receiving an email to let me know the glasses were ready for collection was really great and easy also. I found this store online and chose to buy with them because they also had physical stores I could visit. The opening hours of the store were later than most other opticians, with good weekend opening hours too. Perfect for those of us who work full-time! I would highly recommend using this company and I will use them again in the future. Thank you very much!"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Tom Ford TF 5196

Mark Bedford (London, United Kingdom) bought a Tom Ford TF 5253 with prescription lenses:

"Thanks for the excellent service from your Shoreditch branch. The help was clear and professional and the order was dealt with promptly. Best wishes, Mark London, E2"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Tom Ford TF 5253

Dario Picciano-Smith (High Wycombe, United Kingdom) had a pair of spectacles reglazed:

"Fantastic service. Very speedy delivery and a great sourcing service all at fantastic prices."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

PENELOPE HILL (COMBER, United Kingdom) bought an Alain Mikli A0418:

"Very happy with your service, quick and well informed"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Alain Mikli A0418

Rachel Gillan (Upminster, United Kingdom) bought a Ray-Ban RB 5184 with prescription lenses:

"Would always use Iris - its a very good service"

  • Courtesy: 4/5
  • Knowledge: 4/5
  • Efficiency: 4/5
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Ray-Ban RB 5184

Ralph Nathan (Hampton Hill, United Kingdom) bought an Alexis Amor Kim with prescription lenses:

"I am delighted with my new Alexis Amor (Kim design) glasses. They are simple but stylish and have attracted compliments at work. Service at Richmond store was excellent, friendly and personalised. It also has a superb range of specs."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Alexis Amor Kim

Maria Teresa Gavazzi (London, United Kingdom) had a pair of spectacles reglazed:

"Super glad!"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Jonas Waernborg (Saltsjo-Boo, Sweden) bought a Barton Perreira Preston:

"Great service handling frames that was not available in the online shop. The pictures of people wearing the frames are very helpful."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Barton Perreira Preston

Thomas Dormant (Colchester, United Kingdom) bought a Gotti Udo with prescription lenses:

"Having researched a few frames online, luckily I was able to visit the Shad Thames branch and try on a few in person, and was very glad I did. Having narrowed it down to the final two pairs but being unable to decide, it was suggested I take both home and trial them before returning the unwanted pair. This was a real help, as on deciding I emailed in my prescription and had the lenses prepared in advance - a quick return visit and a 5 minute wait and I had my new pair ready to go. Excellent customer service and great value all round, highly recommended."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Gotti Udo

Mike Graham (Peterborough, United Kingdom) had a pair of spectacles reglazed:

"I posted off my old spectacles on Wednesday and they arrived back with the new 1.7 RI glass lenses on Saturday! An amazing response and I am very pleased with the outcome."

  • Courtesy: 5/5
  • Knowledge: 4/5
  • Efficiency: 5/5

Hector Minto (ABINGDON, United Kingdom) bought a Starck Eyes PL1043 with prescription lenses:

"Received my Philip Starck glasses in 4 days. Absolutely perfect. Informed throughout. Carefully packaged. Great value. Nothing more to add. 10/10"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Starck Eyes PL1043

Nikola Greifeld (Surbiton, United Kingdom) bought a ProDesign 1249 with prescription lenses:

"Really happy with my new glasses, thank you"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Tom Nicolle (Farnham, United Kingdom) bought a Moscot Originals Lemtosh with prescription lenses:

"Excellent service and great specs, if a little on the pricey side. Worth the money though - very pleased. Thank you."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 4/5
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Click on image to view the Moscot Originals Lemtosh page, or click here to view all Moscot glasses.

Moscot Originals Lemtosh

Anthony Demby (Richmond, United Kingdom) had a pair of spectacles reglazed:

"As always an efficient and cost effective service. First class."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Wesley Salters (Belfast, United Kingdom) had a pair of spectacles reglazed:

"I recently had a pair of Lindberg Frames glazed with irisoptical. The experience from start to finish was excellent. Nothing was a problem to them and they answered my queries promptly and efficiently. All communication was clear, service was very prompt, and work completed to the highest standard. I was most impressed and happy that I discovered 'iris'. - what else can I say - I know I will be using them in the future again! Thank you."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

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