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customer reviews

Showing 20 latest of 1549 customer reviews:

Jason Briggs (London, United Kingdom) bought a Starck Eyes PL1240 with prescription lenses:

"Was a returning customer after five years. Shop still very fresh and up to date and my records still on file too. Much better range than most opticians. I have 6 shops near me and none stock anything like Iris's selection. Bought exactly what I want at a better price than the very top end High Street chain. The lens up charge was also reasonable. My lenses were in stock so glasses came very swiftly. Attention to customer was excellent. I had to knock to be let in which is standard here and I quite like that. Iris has the feel of what I imagine would be early 20th century customer service and with a very 21st century offering. Perfect !"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Starck Eyes PL1240

Emma Giddings (Gamlingay, United Kingdom) bought a Ray-Ban RB 5277 with prescription lenses:

"A friendly, efficient and professional service - highly recommended"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 4/5
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Ray-Ban RB 5277

Tim Parker (London, United Kingdom) had a pair of spectacles reglazed:

"Had a pair of glasses made up by an online supplier - BIG MISTAKE! Trust me, if you have a particularly strong prescription it's really not a good idea. IrisOptical were happy to supply me with Ultra High index glass lenses I wanted, rather than trying to push me towards Plastic as was the case with a certain well known High Street chain. I'm glad I chose IrisOptical for the reglaze and couldn't be happier with the results."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Miriam Kennedy (Richmond, United Kingdom) bought a Tom Ford TF 5197 with prescription lenses:

"I went to Richmond Iris,great service,good price and fantastic choice, will definitely return for my second pair ! Also quick and good communication."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Tom Ford TF 5197

Peter Silk (Esher, United Kingdom) had a pair of spectacles reglazed:

"I'm very pleased with the reglaze with Essilor transitions lenses"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Mohammed Mayet (London, United Kingdom) bought a Ray-Ban RB 5184 with prescription lenses:

"Amazing customer service! Glasses were made quick in moment of need! Definately worth the price. Way cheaper then other retailers. Also helped me out when i was confused which glasses suit me."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Ray-Ban RB 5184

Michael Cronin (London, United Kingdom) bought a LINDBERG Spirit 2030 with prescription lenses:

"Iris Optical never fails to provide an efficient, thorough and always fast service."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Guy Phillips (Kent, United Kingdom) had a pair of spectacles reglazed:

"Great service as always."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Tom Robertson (London, United Kingdom) bought a Tom Ford TF 5242 with prescription lenses:

"I was very impressed with how quickly Iris (The City Branch) made my glasses. Friendly professional service which has led to me being very satisfied with my glasses. I would certainly recomend using them and I will certainly be using them again. Many thanks for your help. Tom"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Tom Ford TF 5242

Steve Carter (Beckenham, United Kingdom) bought a Prada VPR 02O with prescription lenses:

"A competitive price for my Prada glasses, fantastic service and delivery within a few days. Highly recommended and I would have no hesitation to use Iris Optical again!!"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Prada VPR 02O

Pierre Legrand (London, United Kingdom) bought an Alexis Amor Kit with prescription lenses:

"I visited many shops looking for my perfect pair of glasses but ended coming back to Iris Optical shop in Richmond. Very happy with the great service and nice staff!"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Alexis Amor Kit

Robin Daines (Warwick Drive, United Kingdom) bought an Alexis Amor Zoltar with prescription lenses:

"Great Service, even greater specs !!!"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Alexis Amor Zoltar

Lee Yau (Long Ditton, United Kingdom) bought an Oakley Rx Crosslink with prescription lenses:

"Excellent service as always!"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Oakley Rx Crosslink

Robin White (Paris, France) had a pair of spectacles reglazed:

"Hi, everything was very good. The only slight error was partly my fault: I got a mail saying that the glasses were ready for collection at the city store. Not knowing you had a branch in Liverpool street I went to the tower bridge store. I would have been better if you stated the exact address for collection on your email. Apart from that, full marks :-)"

  • Courtesy: Not rated
  • Knowledge: Not rated
  • Efficiency: Not rated

Thanks for your feedback Robin - we've done exactly as you suggested :)

Enrico Sogari (London, United Kingdom) bought a Persol 3003-V with prescription lenses:

"They are great. They have the best frames at right price and this is not usual in London. More, they are friendly and easy going. In order to buy my new Persol I looked for the right place for 3 weeks, I checked many chains and many private shop then, fortunately, I found out them on the internet."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 2/5
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Persol 3003-V

David Pear (London, United Kingdom) bought a Mykita Henry with prescription lenses:

"Was delighted by the courtesy and care at Iris Optical. The staff who looked after me seemed to have a really good sense of what worked and what did not work for me, and were honest and straightforward in their recommendation of frames. I've used two different stores of Iris Optical now and both have been excellent. I'll definitely be going back. It is worth noting that their prices are fair. This does not mean cheap. Iris only appear to stock top quality frames, and the extra costs are a clear investment in a higher end product."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Mykita Henry

ADRIAN GILES (REIGATE, United Kingdom) bought a Ray-Ban RB 5288 with prescription lenses:

"Brilliant service and excellent value."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Ray-Ban RB 5288

Jose Del-Prado (Horley, United Kingdom) bought a Tom Ford TF 5253 with prescription lenses:

"I cannot believe my luck when Google found this guys for me. I was just about to spend around £320 in a pair of Tom Ford glasses on another optician (£220 for the frames + £100 for the lenses) when this guy told me I can have the whole thing for just £205: same frame inc glasses. Couldn’t believe it. What I liked the most was that these guys are ever so dedicated and professional without even trying. No fancy “company uniforms” or “corporate welcoming messages”. They were just like your best mates helping you choosing the right glasses for you. I felt like going out for a pint with them after that! Let me tell you: do not buy any glasses (sunglasses or prescription glasses) without visiting your soon-to-be new best friends of Iris Optical."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Tom Ford TF 5253

Barbara Black (Tower Bridge Road, United Kingdom) had a pair of spectacles reglazed:

"Hi l would firstly like to say how great it is to now have a optician on your base he's really good and l felt very confident in his expert hands. He is a real bonus to you as he really knows his job. I was however very disappointed in the range of ladies glasses in the store there was not much selection nothing that l would have felt comfortable buying. In fact had l not had the frames of a second pair of glasses l would of come away with no glasses at all. This is your only downfall with your service otherwise staff are great good atmosphere great service l actually look forward to going there but please try and stock up with more Ladies selection of glasses otherwise you might loose customers going else were. Thank you"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Thank you very much for your feedback. We've certainly noticed (very happily!) that we're getting far more female customers at our Tower Bridge store since we started testing and we've expanded our range accordingly!

Kakra Ewusi-Aikins (Catford, United Kingdom) bought an Anglo American Optical Fargo with prescription lenses:

"Brilliant service I didn't have to wait long for my Anglo Americans and they were adjusted and fitted the same day. I will definitely be back!"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Anglo American Optical Fargo

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