Frequently asked questions

General

• About Iris Optical
• Where are your stores if I want to visit to choose my spectacles?
• What is your returns policy?
• Are my credit card details safe?
• Can I order by phone?
• Can I pay with PayPal?
• Can I pay by cheque?
• Do you accept Eyecare Vouchers or NHS vouchers?
• Why do I need to have cookies enabled to order online?
• Do you offer corporate eye tests?
• Can I work for Iris Optical?

Spectacles

• Where are your stores if I want to visit to choose my spectacles?
• What is a reglaze?
• How do I send you my frame and prescription for a reglaze?
• Which types of lens do you offer?
• Do you supply thinned (high index) lenses?
• Do you supply varifocal and bifocal lenses?
• How can I buy varifocals if I can't visit one of your stores?
• Do you supply ZEISS lenses?
• What are polarised lenses?
• Do you stock rimless frames?
• Is delivery free, and how soon will I receive my order?
• Will my optician give me a copy of my prescription?
• How long is my prescription valid for?
• Where do I enter my prescription details?
• Do you ship spectacles outside of the UK?
• What if I can't find a particular frame I want on your website?

Contact lenses

• How do I place an order?
• What is a contact lens prescription?
• Why do you need my contact lens prescription?
• Will my optician give me a copy of my contact lens prescription?
• How long is a contact lens prescription valid for?
• What if I wish to try a different brand or type of contact lens?
• Is delivery free, and how soon will I receive my order?
• Do you ship contact lenses outside of the UK?