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Customer reviews

This page shows reviews submitted via our website after an order has been completed - we've been collecting these for years! For reviews submitted via Google, please see beneath the map on our store pages.

Showing 20 latest of 2765 customer reviews:

Peter McDonnell (Twickenham, United Kingdom) bought an Alexis Amor Teddy with prescription lenses:

"An excellent service delivered by a professional team who combine the science of optics with the art of style and design. Amazing service, great products!"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Keely Lowles (London, United Kingdom) bought a Tom Ford TF 5757-B with prescription lenses:

"Great service, lost my glasses on early Saturday morning and by 1pm eye test complete and new glasses ordered."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Paul Ingram (Surrey, United Kingdom) bought a Moscot Lemtosh with prescription lenses:

"I’ve been a return customer for a number of years as put simply, they are the best."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Jason Tibbs (Kent, United Kingdom) bought a LINDBERG NOW 6612 with prescription lenses:

"Great service, didn't feel pressurised to buy or purchase anything as soon as I walked in, answered all questions, altogether five out of five would highly recommend this opticians if you're looking to purchase new glasses."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Patrick Smith (Weybridge, United Kingdom) bought an Oliver Peoples Riley R with prescription lenses:

"Great service and great selection … as always."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Claire Moseley (London, United Kingdom) had a pair of spectacles reglazed:

"Long term customer. Always an excellent service with great choice and very good value for money. Will always use this opticians for both glasses and reglazing."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Yee Yeo (London, United Kingdom) had a pair of spectacles reglazed:

"Service was friendly and helpful throughout."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Simon Gibbs (Hampton, United Kingdom) bought a LINDBERG NOW 6554 T802 with prescription lenses:

"As always great service with lots of knowledge on product ranges. Always happy to help with after sales adjustments."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Chris Barrand (Colchester, United Kingdom) bought a Ray-Ban 4171 Eriko prescription green sunglasses:

"Great service as always from Elliot and team!"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Hannah Warner (Balham, United Kingdom) had a frame repaired:

"Quick and reliable and very helpful!"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

David Broughton (Kingston Upon Thames, United Kingdom) bought a Moscot Gelt with prescription lenses:

"The difference that Iris offer is the standard of the optical advice offered. It is excellent. I worked in Kingston hospital in the Royal Eye Unit for 5 years as a volunteer and 2 years as an NHS employee and I am really impressed with the levels of knowledge shown."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 4/5

Daniela Krepelkova (Kew Gardens, United Kingdom) had a pair of spectacles reglazed:

"Always happy with the customer service I receive at Iris. This time I did need new lenses for my new glasses and they done them for me while my partner was choosing his second pair of glasses"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Judith Bonkele (Richmond, United Kingdom) bought a Tom Ford TF 5675-B with prescription lenses:

"Very professional. As always they provide helpful advice on choosing frames and after care."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Gary Liew (London, United Kingdom) bought a Land Rover Hamilton:

"I have been coming here for years because of the professional and friendly service, and great choice of glasses. Came in looking for new pair of glasses, also mentioned I had a hairline crack in the current pair I was wearing, managed to get a great new pair of glasses and they also replaced my broken frames with a new one. Really fantastic service."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Baiqian Jiang (London, United Kingdom) bought an Oliver Peoples Fairmont with prescription lenses:

"Very friendly and helpful staff, pleasant experience. Thank you."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Liz Temple Wells (London, United Kingdom) bought an Oliver Peoples Cary Grant with prescription lenses:

"Everyone at Iris Optical was really helpful and friendly. They ordered in a specific pair of frames that I was after and ensured the perfect fit."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Kate Myers (Teddington , United Kingdom) bought a Moscot Spirit Jared with prescription lenses:

"The team at Iris are amazing, so friendly and answer a million questions patiently, no matter how stupid they are. I will always go to Iris for my glasses."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5