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Customer reviews

This page shows reviews submitted via our website after an order has been completed - we've been collecting these for years! For reviews submitted via Google, please see beneath the map on our store pages.

Showing 20 latest of 2969 customer reviews:

Natasha Leaf (London, United Kingdom) bought a Ray-Ban RB 3447V with prescription lenses:

"Exceptional customer service! The staff were friendly and professional, the service was excellent and the overall atmosphere welcoming. I was impressed by their efficiency and the swift arrival of my newly ordered lenses."

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Michael Deriaz (Richmond, United Kingdom) had a pair of spectacles reglazed:

"Excellent service from the optometrist, and I came away with a great new pair of glasses"

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Giulia Schwartz (London, United Kingdom) had a pair of spectacles reglazed:

"Staff was helpful, knowledgeable, and efficient - I am very happy with the quality of service received, and with my new lenses"

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Michael Ogden (London, United Kingdom) had a pair of spectacles reglazed:

"Perfect service charming people. Glasses super."

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Sam Vieira (London, United Kingdom) bought an Oliver Peoples Fairmont with prescription lenses:

"Experts on eyes and excellent customer care! Friendly and knowledgeable. Thank you!"

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Neil Blewitt (Taplow, United Kingdom) had a pair of spectacles reglazed:

"Elliott is always a pleasure to deal with. He takes great care with his work and I’ve never had an issue; and price is always good too. I wouldn’t hesitate to recommend Iris Optical to friends/family and I’ll be back next time I need some new glasses."

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Tuvie Ejoh (Richmond, United Kingdom) bought a Ray-Ban RB 4340-V with prescription lenses:

"I went to Iris Optical based on recommendation and reviews. I have to say that they did not disappoint! I walked in there, almost blind (joking) wearing my old, pre-pandemic glasses and after less than a week received two pairs of glasses that have literally changed my vision--I can actually see clearly--both long and short sighted! It's so good, I really do not know how I had been walking around prior to Iris Optical!!!! The service was absolutely amazing--the entire staff were fabulous! The owner helped me choose amazing glasses and the Optician is SIMPLY FANTASTIC--got it right first time and offered great advice and insight! HIGHLY RECOMMEND--YOU WILL NOT BE DISAPPOINTED!"

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Deborah Scully (Virginia Water, United Kingdom) had a pair of spectacles reglazed:

"Excellent friendly service as always and a great choice of frames. Thank you Alexis and Rob."

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Bhopinder Soodi (Isleworth, United Kingdom) bought a Mykita Jonah with prescription lenses:

"Friendly, knowledgeable staff and well priced compared to the bigger chains. Highly recommended."

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Susan Campbell (London, United Kingdom) had a pair of spectacles reglazed:

"Always good service , eye test was good and everyone friendly and helpful"

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Julie Singer (London, United Kingdom) bought a Moscot Miltzen with prescription lenses:

"Very friendly and helpful staff, good selection of frames, styles and prices."

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Rosina Smith (Farnham, United Kingdom) bought an Adidas Originals Swimming goggles in blue:

"Friendly, smooth and helpful as always!"

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Barry Divers (Welling, United Kingdom) bought a Prada VPR 14W with prescription lenses:

"Tower bridge branch Elliott is always friendly and helpful nothing ever a problem . The staff are always honest and willing to help , been using this branch for years , nothing ever a problem even if your glasses are over a couple years old always willing to sort any problems out without any questions . Again really nice people"

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Sally Parkman (London, United Kingdom) had a pair of spectacles reglazed:

"Exceptional service at Iris Optical as always. The staff really do go out of their way to help and they are the reason I keep returning to Iris Optical. Thank you."

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Laura Maywood (Twickenham, United Kingdom) had a pair of spectacles reglazed:

"Everything about Iris Optical was perfect - the location, eye test, availability of appointments, friendliness and professionalism of staff. I am very happy with my new glasses."

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David Simons (Kew, Richmond-upon-Thames, United Kingdom) bought a Starck Eyes SH3073 with prescription lenses:

"Fantastic service and great communication throughout. Iris really went the extra distance to make sure was happy and will definitely return. Top service and selection of frames from a local optician."

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Peter Little (Mitcheldeen, United Kingdom) had a frame repaired:

"Very professional service, friendly helpful staff, would highly recommend."

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Ian Hodgson (London, United Kingdom) bought an Oliver Peoples Denison with prescription lenses:

"Always very helpful and able to provide excellent service. I have had many frames and lenses from here and they are always pleased to help you."

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Richard Lingard (London, United Kingdom) had a pair of spectacles reglazed:

"Great place to buy quality glasses, lenses and get your eyes tested. Very knowledgeable, great service.. I’ve been using them for ~15 years !"

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