customer reviews

John Cooke (Alnwick, United Kingdom) had a frame repaired:

"Excellent service. Found the nose pads I needed and posted them out to me."

• Courtesy: 5/5
• Knowledge: 5/5
• Efficiency: 5/5

Luke Grimes (London, United Kingdom) had a pair of spectacles reglazed:

"Very efficient with reglazing being offered on the spot! Have been with Iris Optical for several years now and the service and personal touch is far superior to any big brand."

• Courtesy: 5/5
• Knowledge: 5/5
• Efficiency: 5/5

David Morphy (Teddington, United Kingdom) bought an Alexis Amor Charlie:

"Thanks Alexis for the emergency replacement of my broken frames - in 20 minutes. It’s like having a personal optician!"

• Courtesy: 5/5
• Knowledge: 5/5
• Efficiency: 5/5

James Willment (Bath, United Kingdom) bought a Moscot Originals Lemtosh:

"Great communication!"

• Courtesy: 5/5
• Knowledge: 5/5
• Efficiency: 5/5

Georgina Evans (Richmond, United Kingdom) bought an Alexis Amor Valentine with prescription lenses:

"Great selection of glasses and friendly professional service. Good value lenses, which are also top quality. Thank you! Highly recommend!"

• Courtesy: 5/5
• Knowledge: 5/5
• Efficiency: 5/5

Ulrica Roberts (Twickenham, United Kingdom) bought an Alexis Amor Ava with prescription lenses:

"Placed the order in the morning, ready for pick up in the afternoon, great service!"

• Courtesy: 5/5
• Knowledge: 5/5
• Efficiency: 5/5

Robert Fellows (Hersham, United Kingdom) bought a Tom Ford TF 5634-B with prescription lenses:

"always a first class service from Elliott. thanks again!"

• Courtesy: 5/5
• Knowledge: 5/5
• Efficiency: 5/5

David Broughton (Kingston Upon Thames, United Kingdom) bought a Moscot Gelt with prescription lenses:

"Very impressed with the optician. Very knowledgeable and good advice (I worked in the Royal Eye Clinic for 5 years). My glasses fit well and have improved my vision considerably. Very prompt delivery. Thank you"

• Courtesy: 5/5
• Knowledge: 5/5
• Efficiency: 5/5

Benjamin Tietge (London, United Kingdom) bought a Moscot Originals Lemtosh with prescription lenses:

"Great service! Good advice and nice staff, always happy to help."

• Courtesy: 5/5
• Knowledge: 5/5
• Efficiency: 5/5

Simon Marsland (London, United Kingdom) had a pair of spectacles reglazed:

"Excellent service as ever. Took the time to understand needs and prescriptions properly, and helped input with several detailed suggestions. Good value too."

• Courtesy: 5/5
• Knowledge: 5/5
• Efficiency: 5/5

Jonathan Purdon (London, United Kingdom) had a frame repaired:

"Elliott, Iris City of London, superb and helpful as ever. He is a diamond. Thank you."

• Courtesy: 5/5
• Knowledge: 5/5
• Efficiency: 5/5

Jonathan Rounce (Richmond, United Kingdom) bought an Alexis Amor Charlie with prescription lenses:

"You were able to provide replacement glasses for me during the first COVID lockdown when every other optician was closed or simply turned their backs. Now, in the midst of Tier 4, you have given me stylish new reading glasses - both in stunning Alxis Amor frames. Nothing seems to diminish the service levels you are able to provide. Iris Optical is simply the best. What is reassuring is the number of people who say how much they like my frames!"

• Courtesy: 5/5
• Knowledge: Not rated
• Efficiency: 5/5

Hina Moss (East Twickenham, United Kingdom) bought a Chanel CH 3282 with prescription lenses:

"Excellent service and a beautiful range of glasses!"

• Courtesy: 5/5
• Knowledge: 5/5
• Efficiency: 5/5

Jeremy Davies (London, United Kingdom) had a frame repaired:

"Excellent customer service. My glasses frame was broken, and from the first contact via their web page, Iris Optical arranged everything to get things fixed. Nothing was too much for them."

• Courtesy: 5/5
• Knowledge: 5/5
• Efficiency: 5/5

Diana Calam (Twickenham, United Kingdom) bought an Alexis Amor Inez with prescription lenses:

"Really good experience, had an eye test done and new glasses within an hour. Would highly recommend this place. Very friendly and knowledgeable staff, great range of spectacles. Easy to book an eye test online."

• Courtesy: 5/5
• Knowledge: 5/5
• Efficiency: 5/5

Piers Smith (San Jose, United States) bought an IC Berlin Rast with prescription lenses:

"Quick delivery, and exactly as ordered. Thanks so much."

• Courtesy: Not rated
• Knowledge: Not rated
• Efficiency: Not rated

Michael Thorpe (Richmond, United Kingdom) bought a Tom Ford TF 5681-B with prescription lenses:

"The owner of the business knew everything inside out. Even handled awkward moments when more than 1 customer were asking him questions. Excellent service. Michael"

• Courtesy: 5/5
• Knowledge: 5/5
• Efficiency: 5/5

Susan Campbell (London, United Kingdom) had a pair of spectacles reglazed:

"Always great service at maguire st branch"

• Courtesy: 5/5
• Knowledge: 5/5
• Efficiency: Not rated

Sandy Jones (London, United Kingdom) bought a Prada VPR 13T with prescription lenses:

"Fantastic, friendly, prompt service which encourages me to return again and again"

• Courtesy: 5/5
• Knowledge: 5/5
• Efficiency: 5/5