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customer reviews

Showing 20 latest of 2502 customer reviews:

Andrew Morgan (London, United Kingdom) bought a Tom Ford TF 5584-B with prescription lenses:

"I have been going to Iris Optical for the best part of 10 years. During that time I have always received outstanding service from their knowledgeable and friendly team. Keep up the great work."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Tom Ford TF 5584-B

Jennifer Horrabin (Coventry, United Kingdom) bought an Alexis Amor Luce Large with prescription lenses:

"Beautiful glasses and excellent service. Alexis was extremely helpful with queries I had after the purchase. I live over 100 miles away and travelled to Richmond on Thames specifically to try and buy glasses. I will definitely visit again for my next pair, thank you !"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Michael Selway (Petersham, United Kingdom) had a pair of spectacles reglazed:

"Iris always provide me with excellent, polite and speedy service."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: Not rated

Mukhtar Jama (Hanwell, United Kingdom) bought a Ray-Ban RB 5228M with prescription lenses:

"Really friendly, fast and reliable service."

  • Courtesy: Not rated
  • Knowledge: Not rated
  • Efficiency: Not rated
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Ray-Ban RB 5228M

Emma Sutcliffe ( London, United Kingdom) bought an Alexis Amor Jojo with prescription lenses:

"Great experience, charming and knowledgable staff, great choice of glasses and my order was completed really quickly. I am loving my glasses"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Kathy King (London, United Kingdom) bought a Tom Ford TF 5558-B with prescription lenses:

"Everything about buying my new glasses at Iris was perfect....from start to finish. The quality of the lenses really can’t be beat...and my standards are quite high. Thank you!"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Tom Ford TF 5558-B

Hannah Hutcheson (Camberley, United Kingdom) bought a Tom Ford TF 5584-B with prescription lenses:

"Great service as always. Alexis has great knowledge and always gives good advice. Very pleased with my new glasses!"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Tom Ford TF 5584-B

Halyna Lossovska (Kingston on Thames, United Kingdom) bought a Garrett Leight California Optical Boon with prescription lenses:

"Great place and service, nice choice as well, highly recommended."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: Not rated

Matthew Tydeman (Brentwood, United Kingdom) bought a Tom Ford TF 5408 with prescription lenses:

"Great service. Easy to book my eye test appointment online which was carried out by a helpful and informative optician. Choice of frames but I settled for my favourite - Tom Fords. Highly recommended and I would never have known they have recently moved just a few doors down in London, E1."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Tom Ford TF 5408

Neil Thomas (Twickenham, United Kingdom) bought a Tom Ford TF 5625-B with prescription lenses:

"Fantastic consultation and service."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Simon Bird (Bromley, United Kingdom) bought a Starck Eyes SH3026 with prescription lenses:

"Excellent service"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Starck Eyes SH3026

Paul Hutchings (London, United Kingdom) had a pair of spectacles reglazed:

"Excellent service, amazing lenses, best prices - what's not to like?"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Charlie MacKinnon (London, United Kingdom) had a pair of spectacles reglazed:

"I had a great experience at Iris for my first eye test since moving to London. The staff were friendly and welcoming on my arrival. The optician was fantastic and really friendly. My glasses were available to pick up within under a week which I was really happy about."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Rosemary Warder (Twickenham, United Kingdom) had a pair of spectacles reglazed:

"Dear Iris Team, I would like to thank you very much for your excellent and speedy service. I was grateful and pleased with the end result. I won't hesitate to recommend your shop to other people who require assistance with their spectacles. All the very best, Rosemary"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Nina Taylor (Luton, United Kingdom) bought a Ray-Ban RB 5150 with prescription lenses:

"I ordered contact lens and glasses and used to ordered solutions too. I’ve been a customer since 2001 and still very happy with the service. I have a complicated prescription so I would rather stick with one regular optician. It’s too bad I don’t live near there so I can only order online. I would get eye test with Iris if I could."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Ray-Ban RB 5150

Ariel Hsiung (London, United Kingdom) bought a Ray-Ban RB 3016 with prescription lenses:

"The first few experiences with Iris optical were great, the optician was thorough and the staff were professional and knowledgeable. They gave good advice about glasses. However, on the last two occasions, the experiences have surprisingly not been satisfactory. First, the multi vision lens Iris recommended to switch to from single lens did not perform as described. Was subsequently told by staff that multi vision lenses are not as strong as single vision lenses and hence would not expect to perform as strongly. This should have been brought up the first time multi vision lenses were discussed and consumers should be made aware of this before making a decision to switch to multi. Second, got prescription sunglasses. When the lenses were eventually fitted, there was a significant imbalance between left and right eyes such that the sunglasses were not comfortable to wear. When queried, staff said the “frame” (which was not purchased at Iris) was not the right one and if attempts to thin down the lenses were made, that could jeopardise the lens and make them more fragile. Again, this was not raised in the beginning, only after the sunglasses were paid for and fitted. Would consider this a hugely important piece of information Iris staff should have told consumers about beforehand. Overall, last two experiences have been disappointing have made me doubt Iris optical’s expertise despite the earlier good experiences. Regretfully, I will not be returning. Am also stuck with a pair of unwearable sunglasses which have been paid for."

  • Courtesy: 4/5
  • Knowledge: 3/5
  • Efficiency: 3/5
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Ray-Ban RB 3016

Paul Barber (Witham, United Kingdom) bought a LINDBERG NOW 6507:

"great friendly, efficient service from Elliot particularly"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 4/5

Barbara Wanzenried (London, United Kingdom) had a pair of spectacles reglazed:

"Great service, excellent quality."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Jacqueline Esimaje-Heath (London, United Kingdom) bought a Prada VPR 06U with prescription lenses:

"Many thanks for your friendly, efficient, super-quick service. Very happy with my new glasses."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Prada VPR 06U

Carol-Ann Harrison (Carlshalton, United Kingdom) bought a Moscot Originals Zolman with prescription lenses:

"A perfect visit, I was helped in finding the right glasses for me from a very good range and comprehensive selection. Luckily they had the lens in stock and I walked out wearing them within an hour what's not to love."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5
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Click on image to view the Moscot Originals Zolman page, or click here to view all Moscot glasses.

Moscot Originals Zolman

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