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Customer reviews

This page shows reviews submitted via our website after an order has been completed - we've been collecting these for years! For reviews submitted via Google, please see beneath the map on our store pages.

Showing 20 latest of 2781 customer reviews:

Richard Bowden-Doyle (London, United Kingdom) bought a Ray-Ban RB 6332 with prescription lenses:

"Excellent and helpful service - as ever"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Ibrahim Swaidani (London, United Kingdom) bought a LINDBERG Rim Morten with prescription lenses:

"I have been to many opticians in west and central London. Unfortunately, I have never been given the correct lenses at the first time of asking, usually being promised everything and having to send them back 2 or 3 times to get what I asked for. At Iris opticians, I received excellent service, and they were much more open about the services they provided. More importantly, they delivered exactly what they promised- and extremely quickly."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Bill Radzinowicz (London, United Kingdom) had a pair of spectacles reglazed:

"Superb service."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Roland Lee (LONDON, United Kingdom) bought a Starck Eyes SH3083 with prescription lenses:

"Excellent service as usual!"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Shari Norton (Twickenham, United Kingdom) bought an Oliver Peoples Sheldrake with prescription lenses:

"Very happy - attentive and knowledgeable service from all the staff. Also I like the approach of monitoring who comes through the door as opposed to keeping the frames locked up (which other opticians do)"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Vanessa Garrett (London, United Kingdom) had a pair of spectacles reglazed:

"Excellent service: friendly, informed and helpful. Thoroughly recommend"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Martin Wonfor (Richmond, United Kingdom) had a pair of spectacles reglazed:

"From beginning to end an excellent service. Thank you."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Roxane Tamas (Teddington, United Kingdom) bought an IC Berlin Peter C:

"The guys from Iris Optical have been great in ordering specific frames from Germany and following up when supply chains are under pressure. Overall great service especially when looking for something specific."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Sanjeev Nellicherry (London, United Kingdom) had a pair of spectacles reglazed:

"Amazing service as always. My third time shopping at Iris Optical. This time I needed a reglaze on my specs - couldn’t wait for a week. Emailed and placed order, was contacted promptly. Appointment scheduled and reglaze completed in less than 10 mins by Jamie! Tried on some specs while I waited too… All very efficient and value for money."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Karl Olsen (Twickenham, United Kingdom) had a pair of spectacles reglazed:

"All good. Much appreciated."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Caroline Malone (Bodmin, United Kingdom) had a frame repaired:

"Can’t praise these people highly enough. Great range of frames at sensible prices (not cheap but you get what you pay for), efficient expert testing, convenient location, above and beyond helpful. After 60 years’ experience of opticians I no longer go anywhere else"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Georgia Romain (Richmond, United Kingdom) bought a Tom Ford TF 5613 with prescription lenses:

"After years of utilising another company, i have decided to use iris optical richmond for my new prescription glasses. They were efficient, extremely knowledgable, courteous, and have a lovely selection of designer glasses. I am very pleased with the overall experience, expertise, and quality of their products. Highly recommended and will definitely use their services again. Georgia"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Elizabeth Byatt (Richmond, United Kingdom) bought a Chanel CH 5277 with prescription lenses:

"We have been using this company for a few years now and they are very professional and courteous. We would recommend them to anyone, you would not be disappointed ."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Helen Sinclair (Sevenoaks, United Kingdom) bought a Mykita Aili with prescription lenses:

"Amazing selection of designer frames. Very helpful - highly recommend"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Harvey Sinclair (Sevenoaks, United Kingdom) bought a Mykita Gylfi with prescription lenses:

"Fantastic service!"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Mark Geraghty (Rathfriland, United Kingdom) bought a LINDBERG Acetanium 1011 with prescription lenses:

"Great service"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Peter McDonnell (Twickenham, United Kingdom) bought an Alexis Amor Teddy with prescription lenses:

"An excellent service delivered by a professional team who combine the science of optics with the art of style and design. Amazing service, great products!"

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Keely Lowles (London, United Kingdom) bought a Tom Ford TF 5757-B with prescription lenses:

"Great service, lost my glasses on early Saturday morning and by 1pm eye test complete and new glasses ordered."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Paul Ingram (Surrey, United Kingdom) bought a Moscot Lemtosh with prescription lenses:

"I’ve been a return customer for a number of years as put simply, they are the best."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5

Jason Tibbs (Kent, United Kingdom) bought a LINDBERG NOW 6612 with prescription lenses:

"Great service, didn't feel pressurised to buy or purchase anything as soon as I walked in, answered all questions, altogether five out of five would highly recommend this opticians if you're looking to purchase new glasses."

  • Courtesy: 5/5
  • Knowledge: 5/5
  • Efficiency: 5/5